Increasing the business output is only possible by providing a customer satisfaction in all aspect of business. Business aspects include many things, but the most important aspect is the interaction with customers to sort out there queries and providing them support even after the business. For providing better solutions to the customer problems companies with large business and capital are moving from asynchronous support to live support.

The asynchronous support includes support via emails, postal service and call back services. In this case customer drops the query and waits for the response from the customer care support of the company. This is sometimes annoying for customer. Considering the value of time of the customers, companies are now providing live support to their customers by using live chat support.

Live chat support is the free service to customer and it’s easy for them to use it. It’s just like having a chat on instant messenger, but on a dedicated business topics and queries. The live business chat is accessible to the customers via business website. Any visitor can log on to the website and can click a simple live chat icon to directly interact with the business representative or customer care executive.

Live Business chat is no doubt an effective solution to customer to get the solution to all kind of business problems. For business firms there are few tips to provide their customer any easy interaction in a business chat. Few things can make your live business chat service not only effective but also make it more usable. This will also help you to pick a perfect live chat support for your business.

This one is a personal favorite. Super fast and robust https connection. My favorite live chat service.

• Multi tasking: The live business chat should provide interaction with multiple clients at once. This can save customer’s time and money
• Choose a business chat program that allows you to customize interface design; this can help you to promote business via live chat support.
• Better is to choose a web based chat system for your business as this will increase accessibility of your business customers.
• Choose a business chat program that allows your customer to access your chat support on the go service and on any web browser.
• Your business chat support should be without any software installation and initially it should be offered in free trial basis.
• Customer feedback is important for improving the service, so your business chat program should consist of an option to drop a suggestion or feedback of the customer experiences.
• One most important thing that should be in your live chat support program is the real time statistics like referring URL, IP address and the geographical location to understand the expectation and need of customer.

To achieve great success in the business using Live Chat is easy, only you need to take care of customer interaction experience and functionality your customer is looking for along with the answers to their queries.

I am writing this review on Valentine’s day 2011. My first line of Advice.

Please do not buy anything from hydrabadgift.com

why do we send gifts? Why do we pay extra money to get them delivered on time? Why do we choose special occasions to send those gifts?

You know the answers to that. You are probably reading this review because you are going to do the same. This is Valentine’s day and I am pissed up since morning. I paid 550 Rupees for a bouquet and 200 Rupees more for Midnight delivery charges. Its 12 30 in the day and no delivery yet. How kool is that?

Here is my research on hydrabadgift.com

They have other sites like indianflowerplaza.com and are registered under the company Apex Flower Mart. All of them are shitty services like the above. they have two numbers displayed on different sites.

When I placed my order they took my call and assured me it will be delivered at midnight with probably 30 mins delay due to bad traffic in the worst situation. I mentioned clearly what date and time is it supposed to be delivered. Even then no action till now. After 6 pm the day of booking they switched off all the phones. They put them on for some time but do not answer any call. You simply go mad.

These are bastards of first order who are not only spoiling the Indian brand worldwide but breaking the trust of online buyers in India as well.

To avoid confusion here is the crap of a website they have.

So just in case you are considering to put any orders on these three sites. Watch out you will only be repenting and cursing yourself like I am doing now.

I am not being paid by anyone to write this. You can contact me anytime to verify my sanity and non alignment.

Finally if anyone from apex Flowers, India flower Plaza or Hyderabadgift.com is reading this – FUCK YOU BASTARDS. May your Valentine run away with your neighbour.

For all you link building professionals, website owners mystified by SEO, Newbie SEOs and others I am taking time to review another link building service. Generatebacklinks.com

I was on facebook and their ad banner caught my attention. I know almost all cheap SEO packages available are total crap. But it helps you to know what people in your industry are doing to lure more clients – so that you might find the loopholes and improve upon them.

So I follow the banner to their website and take a look the packages which are no doubt very attractive. Then I notice the Live chat option and give it a try. Someone named Jeany comes up to assist me. I make it from the language that she/he is an Indian compatriot even though the site is Western (or so they claim). Halfway through the chat I confirm that too.

I ask them how many different domains will the links be from and what kind of links. To which the agent answers 2000 links from 2000 different domains and all of them forum signatures. That sounds very generous to me for an investment of 10$.

Now I ask them about samples and the agent promptly sends me a link.
http://thecity.sfsu.edu/~csc313/bb/profile.php?id=90670
I see the link and jump – wow .edu links. Could I have asked for anything more? So Happily I say – ” I am bookmarking the site and I will come back to close the deal latter”.

But but Butt …..

My enthusiasm dies out as I go into my second phase of link analysis. I open that link and its a bloody profile page. With almost zero content which I am sure will be duplicated over 2000 similar pages.

I check the page for an index on Google and behold nothing there as well.
So I go back to the chat and the same agent comes up. Upon my enquiry if there will be any real forum posts or just profile links she/he says just those profile links. I explain how they are shitty for SEO as they are not indexed and she says many of their clients are benefiting from the service so I should also be benefiting. Thats a mugged up answer almost every bull shit SEO company gives in response to your arguments.

The agent even tell me about 5% of the links will be indexed. Pooh .. thats only 100 links out of 2000. Now by this time I am suppressing that demon inside me from getting inside the screen and strangling her/him by throat. Further the agent tells me I can get more benefit by making RSS feeds of those shitty links and bookmarking them as well.

Blah… you make me 2000 crapy links in 5 days and I spent months trying to get them indexed? How smart.

So there you go friends .. I have shared my thought and experience with you. I hope it will help you in deciding before you opt for an SEO package.

Cheers
Rooturaj

PS : By the way I tired to send myself a chat transcript and they have disabled the sumit button. But I copied it and you can see that below.

Hey Fellas,

I have been trying to log in to skype and it takes infinite time to load. If its happening to you then please hold your seat tight.

Skype is Down.

I confirmed with three people from different parts of India and it is same for all.

It stays like this for ages then says login error

Even today afternoon it was a real pain in the ass. People were calling me why I was not responding to their messages on skype. When I look for it…damn the bloody thing is gone. Who signed out? No idea.  Then after a while I noticed.. a windows error message > skype not responding. So probably I had not noticed that last time when skype was terminated.

Anyway there is definitely something wrong with it since  sunday. I use it on about 6 machines and every time I login on one system all the conversations get downloaded to it. Its so annoying. Pinging intermittently. Ever since Skype has got the new ownership it is no longer the same.

Looks like a temporary problem. Lets hope its back soon.

Feels good when you get featured on one of the top blog aggregation of WWW. Yesterday Alltop added me to their Geek List. Thank you Alltop.

I hope I can find some good readers for my post there.

This group I am listed in seems to be ruled by one coupons blog that has somehow managed to enter about 20 entries into one category. I do not understand why Alltop is accepting such crap? This is pure spamming and everything seems to pass the Alltop approval these days.

Way too many outbound links on the page I am currently listed. Not even sure if google will read beyond 100 links. In that case I am filtered out of indexing.  Alltop if you are reading this please pay attention to these details. The quest for success and probably easy backlinks could bite back real bad.

Sorry if I sound too bitchy ..but that’s me – I don’t sugarcoat truth however bitter it may be.

Is any one looking for a bullshit/horseshit domain hosting service? Consider Yahoo domain or smallbusiness.yahoo.com.

While listing the 5 reasons why you should not be using Yahoo Small Business I am highlighting some of their shitty business logic as well.

1. Total Confusion: My invoice is raised. I process the payment. The registration for a particular domain is renewed for two years. For some god damned reason the invoice payment fails. I am a Yahoo user with the domain registered with yahoo mail id but yahoo prefers to send the notifications to the alternate email id. Wow.

2. Failed Technology: They cancel my account. My domain keeps working even though the payment fails.  Their mails go to an account that I am not checking. I plan to change my hosting and when I look around where is the domain I don’t find it any more. I look up WHOIS and find my account registered with melbourneIT. What the hell is going on and who are these people. I look up the domain on their site and the say “could be a reseller”. I call them and I am shocked to find that Yahoo is their reseller. At least they are pretty smart and professional people and help me out with even Yahoo customer care number for domains.

3. Shitty Customer Care: I call up Yahoo and their shitty system says I have to wait for 20 mins. Imagine calling on ISD and being asked to hold for 20 mins. 3-4 calls like this and my one year Domain registration fee is wasted on customer care.  (Thanks to the IP phones we have got here) Finally after getting the account validated after two calls (20 – 24 mins of hold each) I pay and get the account reactivated.

4. Shitty Commitment: My initial requirement was to rename the name servers. After validation they put my domain on pending status saying it might take upto 72 hours for the DNS change. After 4 complete days I am still waiting for the pending status to lift. I don’t know how many days more I will have to wait after I change the NS to my desired location.

5: Shitty Pricing: First year they charge $10 for .com domains. Next year you are supposed to pay $35. Can any one tell me why? I can dare to call myself a techie and I am pissed up with this shit. I wonder what common have to face. Other top domain registration companies like GoDaddy etc charge around the $10 for every renewal.

This review is a totally personal opinion of mine. It is not motivated by any individual or company. I just wish to share my bad experience with the aforementioned company. I know many of you might disagree with me. Feel free to comment.

Hey Guys. I just found an amazing place to kill time on web. If you thought Facebook was the ultimate time killer social platform then here is something you must check out. I recommend yoowalk.com for the ultimate social networking freaks.

For some time I have been looking for a change from Facebook. This one comes as a fresh new idea for internet marketing as well as social networking. Yeah I know you are asking me how it is better than Facebook. For all those who have a Facebook page compare yours with my yoowalk room. See below. (if you can’t see the flash loading then click here to see my room)

Walk around. Yeah I mean it. Just walk around.
If you want you can take a nap on my sofa.
Use the speaker to listen to my songs. There are two at the moment. (might take some time to load)
My fishes are really cute. All you non non-vegetarians don’t even think about it.
The bath tub is for babies. No messing in there.

Need I say that if you are there you must add me as your friend?

With the much talked about Bhuvan – Earth Observation visualization tool by Indian Space Research Organization I finally thought I would give a try. I would share with my readers my experience with the tool. My overall opinion is that Bhuvan is the best deep technology public software ever made by an Indian organization.

As with most of the things that belongs to the Govt. of India the website lacks a high degree of professionalism. There is no dedicated site as yet. I had to Google up and finally arrived at http://bhuvan2.nrsc.gov.in . I use Firefox 3.5.2 and after downloading direct X and the plugin that are required for using Bhuvan I registered myself. It was impressive that already 0.23 million users have registered. But non of the ASP links of online Bhuvan software would open on Firefox. It is, I believe, a Firefox issue as I could follow the links on IExplorer. The features as described on the homepage are quite inviting and promise things much better than wikimapia or google earth. So the question arises – Can it out perform these popular Earth Visualization tools?

It does not seem likely that any thing like this could happen soon with the low level errors that are browser related. If you cannot open the application how do can you even comment if its good? Even on IE 7 the application did not load properly the first time. When I searched for a location on the search box on the right it threw back JavaScript errors. I had to reload it a couple of times to load it successfully.

Taluks and Twons Layer - Images from Bhuvan

Once the application starts and you get a hang of the features it is definitely a lot advanced and options packed than its competitors. It does have the material to beat Google and Wikimapia. Only that a higher professional handling is solicited. Once I zoomed in on Mumbai the loading speed decreased gradually.I could not get the details I was expecting. Just before the house level the image tiles did not load. I would like to highlight some features that can beat Google and Wikimapia. You have options to add layers. There are layers for towns, villages, districts, taluks, watersheds and lot more. You can fly around a city of landscape – a feature I liked pretty much. Then there are features like Navigation Map, Time Series, Photos which are very useful and very attractive. I would recommend you take a look for yourself and comment back here.

Here are some snapshots from the software. (Source : bhuvan2.nrsc.gov.in)

Zooming on Nariman Point Mumbai on Bhuvan

Indian Earth Observation Visualization - Image form Bhuvan

Zooming on Mumbai on Bhuvan

Navigation Map Feature - If you are stuck on the real world map

Here are the requirements running Bhuvan software on you browser.
Get directX 9 then download the plugin.
You need to register here before using it.

Through official Adsense updates, the publishers were today introduced to a new opportunity of generating ad revenue and maximizing ad space utilization. Google is teaming up with internet advertising companies to show display ads through its own network. These ads will compete with Adwords advertisers over the same bidding methodology and content targeting algorithm.

What does the Publisher gain form this?

Well since there are more ads there will be more competition and ultimately the bid price will go up to keep the advertiser in display all the time. That directly converts into higher CPC rates. But we are more concerned about the CPM rates. Since these are display ads, those who have high traffic volume but lesser CTR could benefit form this. CPM or cost per 1000 impressions is the amount you get when your page loads 1000 times with the add appearing on it. Even though there are no clicks you still get the revenue. Big brands who are particularly concerned about a brand image use these ads. But it is not limited to brand promotion only. Image ads are known to deliver higher CTR (click through rates)

When will this be effective?

Google says this won’t be effective immediately. It will be implemented slowly over a period of time. As more third party publishers get verified and added to the ad stream revenue differences will start to show in our accounts.
Currently publishers in Europe and North America will be able to enjoy the benefits while the rest will have to wait for this opportunity.

You might be interested in the following links.(Reference)
requirements for third-party ad serving
http://adsense.blogspot.com/2008/05/introducing-third-party-ads-on-google.html

With the launch of BING, Microsoft’s new search engine some people have become highly optimistic about it. In particular those who did not manage to get good SERP rankings for their keywords in Google. Now with the merger of Yahoo search and Bing WWW would see bing as the single largest challenger of Google for the place of world’s most popular search engine. Well I don’t see this as an age heralded early. The combined forces of Yahoo and MSN used to control a fourth of Search engine market. Yahoo used to be the second, behind Google. It remains to be seen how well will Bing do. Will the market share rise of the ardent Yahoo followers switch over to Google?

As far as BING goes I do like some features of the SERPs. To stay up to date with the happenings I joined the webmaster’s forum at BING. You would not believe the support they provide out there totally sucks. There are a bunch of Rag Tag web master who, like parrots, recite a line or two for every query you post. The official responses are not very encouraging either. Experts are no where to be spotted. What ever you ask related to indexing, algorithms, delay in caching, geo location errors, ranking etc etc here are some answers you would invariably get.

1. BING is new so it will take some time to index.
2. BING is slow so you have to wait till your site is updated.
3. Submit your site map and URL to web master tools
4.Get more back links if you are not indexed.

I was so pissed up with the BING being SLOW thing that I even posted this back on the forum for the web master and Admins to see : -
What use is a “SLOW Thing” to anyone but the snail. If this continues, then the world would start using BING as a synonym for SLOW. Like this ..
The Traffic was very BING today.
Hurry up mate, you are BINGing down the group.
Let me know your experiences with BING web master tools or forums.