Rooturaj's Blog

Increasing the business output is only possible by providing a customer satisfaction in all aspect of business. Business aspects include many things, but the most important aspect is the interaction with customers to sort out there queries and providing them support even after the business. For providing better solutions to the customer problems companies with large business and capital are moving from asynchronous support to live support.

The asynchronous support includes support via emails, postal service and call back services. In this case customer drops the query and waits for the response from the customer care support of the company. This is sometimes annoying for customer. Considering the value of time of the customers, companies are now providing live support to their customers by using live chat support.

Live chat support is the free service to customer and it’s easy for them to use it. It’s just like having a chat on instant messenger, but on a dedicated business topics and queries. The live business chat is accessible to the customers via business website. Any visitor can log on to the website and can click a simple live chat icon to directly interact with the business representative or customer care executive.

Live Business chat is no doubt an effective solution to customer to get the solution to all kind of business problems. For business firms there are few tips to provide their customer any easy interaction in a business chat. Few things can make your live business chat service not only effective but also make it more usable. This will also help you to pick a perfect live chat support for your business.

This one is a personal favorite. Super fast and robust https connection. My favorite live chat service.

• Multi tasking: The live business chat should provide interaction with multiple clients at once. This can save customer’s time and money
• Choose a business chat program that allows you to customize interface design; this can help you to promote business via live chat support.
• Better is to choose a web based chat system for your business as this will increase accessibility of your business customers.
• Choose a business chat program that allows your customer to access your chat support on the go service and on any web browser.
• Your business chat support should be without any software installation and initially it should be offered in free trial basis.
• Customer feedback is important for improving the service, so your business chat program should consist of an option to drop a suggestion or feedback of the customer experiences.
• One most important thing that should be in your live chat support program is the real time statistics like referring URL, IP address and the geographical location to understand the expectation and need of customer.

To achieve great success in the business using Live Chat is easy, only you need to take care of customer interaction experience and functionality your customer is looking for along with the answers to their queries.

For all you link building professionals, website owners mystified by SEO, Newbie SEOs and others I am taking time to review another link building service. Generatebacklinks.com

I was on facebook and their ad banner caught my attention. I know almost all cheap SEO packages available are total crap. But it helps you to know what people in your industry are doing to lure more clients – so that you might find the loopholes and improve upon them.

So I follow the banner to their website and take a look the packages which are no doubt very attractive. Then I notice the Live chat option and give it a try. Someone named Jeany comes up to assist me. I make it from the language that she/he is an Indian compatriot even though the site is Western (or so they claim). Halfway through the chat I confirm that too.

I ask them how many different domains will the links be from and what kind of links. To which the agent answers 2000 links from 2000 different domains and all of them forum signatures. That sounds very generous to me for an investment of 10$.

Now I ask them about samples and the agent promptly sends me a link.
http://thecity.sfsu.edu/~csc313/bb/profile.php?id=90670
I see the link and jump – wow .edu links. Could I have asked for anything more? So Happily I say – ” I am bookmarking the site and I will come back to close the deal latter”.

But but Butt …..

My enthusiasm dies out as I go into my second phase of link analysis. I open that link and its a bloody profile page. With almost zero content which I am sure will be duplicated over 2000 similar pages.

I check the page for an index on Google and behold nothing there as well.
So I go back to the chat and the same agent comes up. Upon my enquiry if there will be any real forum posts or just profile links she/he says just those profile links. I explain how they are shitty for SEO as they are not indexed and she says many of their clients are benefiting from the service so I should also be benefiting. Thats a mugged up answer almost every bull shit SEO company gives in response to your arguments.

The agent even tell me about 5% of the links will be indexed. Pooh .. thats only 100 links out of 2000. Now by this time I am suppressing that demon inside me from getting inside the screen and strangling her/him by throat. Further the agent tells me I can get more benefit by making RSS feeds of those shitty links and bookmarking them as well.

Blah… you make me 2000 crapy links in 5 days and I spent months trying to get them indexed? How smart.

So there you go friends .. I have shared my thought and experience with you. I hope it will help you in deciding before you opt for an SEO package.

Cheers
Rooturaj

PS : By the way I tired to send myself a chat transcript and they have disabled the sumit button. But I copied it and you can see that below.