Increasing the business output is only possible by providing a customer satisfaction in all aspect of business. Business aspects include many things, but the most important aspect is the interaction with customers to sort out there queries and providing them support even after the business. For providing better solutions to the customer problems companies with large business and capital are moving from asynchronous support to live support.

The asynchronous support includes support via emails, postal service and call back services. In this case customer drops the query and waits for the response from the customer care support of the company. This is sometimes annoying for customer. Considering the value of time of the customers, companies are now providing live support to their customers by using live chat support.

Live chat support is the free service to customer and it’s easy for them to use it. It’s just like having a chat on instant messenger, but on a dedicated business topics and queries. The live business chat is accessible to the customers via business website. Any visitor can log on to the website and can click a simple live chat icon to directly interact with the business representative or customer care executive.

Live Business chat is no doubt an effective solution to customer to get the solution to all kind of business problems. For business firms there are few tips to provide their customer any easy interaction in a business chat. Few things can make your live business chat service not only effective but also make it more usable. This will also help you to pick a perfect live chat support for your business.

This one is a personal favorite. Super fast and robust https connection. My favorite live chat service.

• Multi tasking: The live business chat should provide interaction with multiple clients at once. This can save customer’s time and money
• Choose a business chat program that allows you to customize interface design; this can help you to promote business via live chat support.
• Better is to choose a web based chat system for your business as this will increase accessibility of your business customers.
• Choose a business chat program that allows your customer to access your chat support on the go service and on any web browser.
• Your business chat support should be without any software installation and initially it should be offered in free trial basis.
• Customer feedback is important for improving the service, so your business chat program should consist of an option to drop a suggestion or feedback of the customer experiences.
• One most important thing that should be in your live chat support program is the real time statistics like referring URL, IP address and the geographical location to understand the expectation and need of customer.

To achieve great success in the business using Live Chat is easy, only you need to take care of customer interaction experience and functionality your customer is looking for along with the answers to their queries.

Hey Fellas,

I have been trying to log in to skype and it takes infinite time to load. If its happening to you then please hold your seat tight.

Skype is Down.

I confirmed with three people from different parts of India and it is same for all.

It stays like this for ages then says login error

Even today afternoon it was a real pain in the ass. People were calling me why I was not responding to their messages on skype. When I look for it…damn the bloody thing is gone. Who signed out? No idea.  Then after a while I noticed.. a windows error message > skype not responding. So probably I had not noticed that last time when skype was terminated.

Anyway there is definitely something wrong with it since  sunday. I use it on about 6 machines and every time I login on one system all the conversations get downloaded to it. Its so annoying. Pinging intermittently. Ever since Skype has got the new ownership it is no longer the same.

Looks like a temporary problem. Lets hope its back soon.

Have you ever wondered about those special links that let you activate your Instant Messenger when you click a link on some website and let you talk to their customer support or Sales guy? Ever wanted to include the same on your own blog or website? Here is my one stop guide to all special messenger links.

Popular Messengers - Using them on your Website.

You don’t always need to use those free chat integrations on your website that eat up your bandwidth and are not much user friendly as well. Moreover they bug your visitors with adds if you are using free versions. Almost everyone will has and knows how to use a messenger software so it could be a bit more comfortable for the users.

I am adding code snippets for the three most popular messengers on the planet – Yahoo, Gtalk, Skype
Remember these links only work if you have the respective messenger installed on your system.

Yahoo Messenger Links for your Website

<a href="ymsgr:sendIM?userid">Open an Instant Message Window</a>
<a href="ymsgr:sendIM?userid&m=add your message here">Opens yahoo IM window with a default message</a>
<a href="ymsgr:addfriend?userid">Adds the user to your buddy list</a>
<a href="ymsgr:chat?CHATROOMNAME">Starts a chat room.</a>

Gtalk Messenger (Chat and Call Links for your website / Blog)

gtalk:ACTION?jid=to-email-id&from_jid=from-email-id

Now Google Talk has one simplified global version. You can use ‘chat’ or ‘call’ (without the quotes) in place of action start a chat window or make a voice call which ever you like. The to-email-id field will carry the emailid of  the user who receives the chat or call and the from-email-id is for the sender. The latter is an optional field. You need that in case you have multiple google account to choose form.

Skype Messenger Chat and Call links

skype:USERNAME?ACTION

The Action parameter could be either ‘chat’ or ‘call’ as per your requirement. You could configure it smartly on your websites with a little bit of programming. There should be an admin page where the support guy or you can control your status and depending on the inputs the chat and call links will change sitewide.